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High quality call recording software - 957Adv
$418.30
What our customers say about the 957Adv:
"We were trying to record with other connectors
but we had problems with the sound balance between the
agent and the customer. When we put in the Intelligent
Recording Interface all those issues went away, and
we can hear both the customer and the agent very clearly
indeed."
Channel Strategy Ltd- Contract Call Centre
"That sound quality is soooo good! I am very
impressed."
Debbie Smyth - Siemens
Main Features of the Software
- Screen shots are at the bottom
of this page
- PC telephone recording gives high quality digital
recording direct to the hard disk of your PC
- Easy search by time, date & call duration
- Add notes to each recording, search by key words
or letters
- Save recordings to individual named files
- Highly compressed recording saves your PC's hard
drive space
- Neither the recording nor the compression use a
noticable amount of the processor's resources
- Up to 800hrs per Gb of disc space depending on compression
selection
- Record to your own PC's hard disk, or to a network
drive or your server
- Centralised access to recordings when saved to your
server
- One phone connects to one PC to record, although
the recordings can be saved centrally.
- Recordings can be password protected
- Make recordings directly as WAV files so that anyone
can listen to them
- You can choose to encrypt recordings for security
- Encrypted recordings can be converted to WAV files
with a password
- Recordings can then be emailed
- Download a trail version from our downloads page
How the Telephone and PC are Connected
- Supplied with Retell's Intelligent Recording Interface
(IRI)
- A breakthrough in call recording technology
- Offers the best audio quality of any telephone connector
in the world
- Compatible with all handsets or headsets that unplug
(RJ11)
- Perfect balance between the near and far party using
selector switch
- Noise free ‘agent observe’ recordings
- Some phones are live even when they are on hook.
Simple recording connectors send any signal they receive
to the recorder, meaning that you can get recordings
due to noise in the room. The Intelligent Recording
Interface prevents starting of recording by room noise
when the phone is on hook because its microprocessor
can detect when a call is in progress
- Will always give perfect recordings from your headset
or handset however the microphone or loudspeaker are
wired as it has a 6 way selector for all types of
handsets
- Privacy button (lockable mute) with LED
- In use indicator light, shows when you are on a
call, even if you are not talking. Stops people interrupting
you when you are listening on the phone
- On/off hook detection
PC requirements:
- Windows 95, 98, ME, 2000 or XP with at least a pentium
500 Mhz processor or similar. At least 128Mb RAM Sound
card and speakers. At least 1Gb spare hard disk space.
- For storage of recordings we recommend network connection
speeds of no less that 100Mbs. We recommend that the
maximum number of users recording into the same folder
does not exceed six and that the maximum default recordings
folder be no greater than 3Gb in size. Retell always
recommends that you backup and archive your recordings
on a regular basis.
- We recommend installation of all Windows© critical
updates on the computer that you wish to run Retell's
call recording software on.
Included:
- Call Recording Software (Professional Version)
- Intelligent Recording Interface
- USB lead to power for the IRI from the PC and a
power supply to power for the IRI from the mains.
(You can use either)
- Stereo cable to connect the IRI to the line in socket
of the sound card
- Instructions
Optional Extras:
See Also:
Screen Shots:
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