Integrate Retell call recording software with your database software- 957 linc

What our customers say about the 957 Linc:

"The challenge was how to record calls in a hot desking multi client call centre in a way that it would be possible to select recordings by client and by campaign. Chanel Strategy looked at a range of recording equipment but most are telephone system orientated so they could only offer recording of all calls with searching by date, time and dialled number. This did not enable the selection that was required, and without this selection, Channel Strategy could not accept the contract. Channel Strategy choose Retell's 957 recording software as they could integrate it into their Access database which acts as a front end to their SQL server. Although the software runs on each agent's PC recordings are made onto the server over the LAN.

How it works

When the predictive dialer screen pops the customer's details to the agent this calls a dll which starts the recording in the 957 software. What the agent does natuarally on the screen to finish a call sends a message to the 957 software to stop recording, and to annotate the call with the client name, campaign, customer name and any other relevant information. Access also sends the path and filename that the 957 call recording software should give to the recording."

CS - Contract Call Centre

Main Features

• Automatically inserts customer account number/name to individual recordings in the call recording software
• Find recordings by searching for comments/references attached to a specific call
  Remotely start/stop recordings
• Can be used for hundreds of applications e.g. attaching contract numbers to calls
• Can be linked to Visual Basic and C++ applications
• LAN compatible
• Requires installation by your IT department
• Download a tutorial from our downloads page

Included:

• 30 day trial version (Purchase of License and unlock code required
  for full version)
• Computer programmers installation guide
• Examples of applications
• Code required for Visual Basic and C++ integration
  

System Requirements:

• Windows 95, 98, ME, 2000 or XP with a pentium processor or similar. Sound card and speakers. 200 MB spare hard disk space. Version 1.61 is compatible with NT, version 1.63 is not at the moment, but will be in July 2003

List of currently supported functions:

C declarations:
extern "C" __declspec( dllimport ) int __stdcall SCRStartstop(int hWnd);
return value for SCRStartStop: -1 if recording was started. 0 if something went wrong max signal (+1 ... +32768) if something has been recorded
extern "C" __declspec( dllimport ) int __stdcall SCRCancel();
extern "C" __declspec( dllimport ) int __stdcall SCRSendUrn(int hWnd, char *urn);
extern "C" __declspec( dllimport ) int __stdcall SCRSendNote(int hWnd, char *note);
extern "C" __declspec( dllimport ) int __stdcall SCRSendFilename(int hWnd, char *filename);
return value for these four: 0 if running SCR could not be found, otherwise non-zero
Note that the SCRSendFilename function is used to change the filename (e.g. to "myfile12345678.wav"). The function has to be called before starting the recording and it is up to you to ensure that the file name is unique.

Visual Basic declarations:
Declare Function SCRStartstop Lib "SCRCTRL.DLL" Alias "_SCRStartstop@4" (ByVal hWnd As Long) As Integer
Declare Function SCRCancel Lib "SCRCTRL.DLL" Alias "_SCRCancel@0" () As Integer
Declare Function SCRSendUrn Lib "SCRCTRL.DLL" Alias "_SCRSendUrn@8" (ByVal hWnd As Long, ByVal urn As String) As Integer
Declare Function SCRSendNote Lib "SCRCTRL.DLL" Alias "_SCRSendNote@8" (ByVal hWnd As Long, ByVal note As String) As Integer
Declare Function SCRSendFilename Lib "SCRCTRL.DLL" Alias "_SCRSendFilename@8" (ByVal hWnd As Long, ByVal Note As String) As Integer