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Integrate above software with yours - 957linc

What our customers say about the 957 Linc:

"We are using it to improve our telephone skills. I can safely say on behalf of us all that we have found it excellent. In less than half an hour we had significantly improved our performance on the telephone. It is amazing the nonsense we talk when there is no one to play it back to us. In addition to this we have a complete record of the conversation so that we can check the details, names etc. and make sure we understand exactly what was said and not just what we think was said. The equipment is excellent and given our experience were we starting again we would have invested in it rather than wait."

CS - Contract Call Centre

Main Features

  • Automatically inserts customer account number/name to individual recordings in the call recording software
  • Find recordings by searching for comments/references attached to a specific call
    Remotely start/stop recordings
  • Can be used for hundreds of applications e.g. attaching contract numbers to calls
  • Can be linked to Visual Basic and C++ applications
  • LAN compatible
  • Requires installation by your IT department
  • Download a tutorial from our downloads page

Included:

  • 30 day trial version (Purchase of License and unlock code required
    for full version)
  • Computer programmers installation guide
  • Examples of applications
  • Code required for Visual Basic and C++ integration

System Requirements:

  • Windows 95, 98, ME, 2000 or XP with a pentium processor or similar. Sound card and speakers. 200 MB spare hard disk space. Version 1.61 is compatible with NT, version 1.63 is not at the moment, but will be in July 2003

    List of currently supported functions:

    C declarations:
    extern "C" __declspec( dllimport ) int __stdcall SCRStartstop(int hWnd);
    return value for SCRStartStop: -1 if recording was started. 0 if something went wrong max signal (+1 ... +32768) if something has been recorded
    extern "C" __declspec( dllimport ) int __stdcall SCRCancel();
    extern "C" __declspec( dllimport ) int __stdcall SCRSendUrn(int hWnd, char *urn);
    extern "C" __declspec( dllimport ) int __stdcall SCRSendNote(int hWnd, char *note);
    extern "C" __declspec( dllimport ) int __stdcall SCRSendFilename(int hWnd, char *filename);
    return value for these four: 0 if running SCR could not be found, otherwise non-zero
    Note that the SCRSendFilename function is used to change the filename (e.g. to "myfile12345678.wav"). The function has to be called before starting the recording and it is up to you to ensure that the file name is unique.

    Visual Basic declarations:
    Declare Function SCRStartstop Lib "SCRCTRL.DLL" Alias "_SCRStartstop@4" (ByVal hWnd As Long) As Integer
    Declare Function SCRCancel Lib "SCRCTRL.DLL" Alias "_SCRCancel@0" () As Integer
    Declare Function SCRSendUrn Lib "SCRCTRL.DLL" Alias "_SCRSendUrn@8" (ByVal hWnd As Long, ByVal urn As String) As Integer
    Declare Function SCRSendNote Lib "SCRCTRL.DLL" Alias "_SCRSendNote@8" (ByVal hWnd As Long, ByVal note As String) As Integer
    Declare Function SCRSendFilename Lib "SCRCTRL.DLL" Alias "_SCRSendFilename@8" (ByVal hWnd As Long, ByVal Note As String) As Integer

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© Retell 2003

For Retell products in the US and Canada contact:

Executive Systems Inc, 2113 Spencer Road, Richmond VA 23230 - 2657, USA
Call 800-288-0041 in the US and Canada
Call 804-288-0041-In Richmond
Fax 804-288-4731
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